One of the most critical choices an Power Automate RPA Program must make is which tasks and processes are candidates for applying Power Automate RPA. This section provides guidance on how to select the best Power Automate RPA candidates, including pilot opportunity identification, the elements of good Power Automate RPA candidates, and approaches for conducting suitability, strategic alignment, and impact assessments, As a program matures, the process assessment and intake capability should evolve from the optimal design of Power Automate RPA automations, to optimal design of business processes. A robust slate of process improvement capabilities allows the High-Performing Power Automate RPA Program to solve agency-wide business challenges and attain broad-scale, transformative impact on operations and performance. Power Automate RPA automations are intended to port the transition of employee workload from low to high value tasks. Though not the direct responsibility of the Power Automate RPA program, the program is an important actor in assisting agency leadership in measuring the impact of Power Automate RPA Impact Power Automate RPA on the workforce, and planning for future workforce growth and development. Additionally, the Power Automate RPA program plays an important role in staff perception of Power Automate RPA applications within the agency. With a thoughtful and deliberate messaging and educational strategy, staff will see Power Automate RPA as an enhancement tool, positively impacting their quality of work life balance by removing low value, low satisfaction tasks. In time, Power Automate RPA can become an important tool in the program manager’s arsenal for positively influencing staff engagement and retention strategies. At Power Automate RPA program maturity, additional capabilities in operations management need to be deployed, including ongoing testing, maintenance, and optimization of automations. The program needs a robust strategy for ensuring automations stay operational, actively monitoring system changes that can disrupt automation performance, and for managing administrative, technological, security, and credentialing challenges that may cause rework for the Power Automate RPA program. The successful operations management program will ensure the program is audit-ready, performs against established operational expectations, improves customer satisfaction with automation performance, and maximizes the program’s usage of resources (e.g., license management).